Terms of Service

Last updated: 6 September 2026. These terms are the agreement between you and Illustrious Online LLC. They cover the Illustrious dashboard at dashboard.illustrious.cloud, the Illustrious API, the command-line tools, the Illustrious Discord bot, and any website we host on your behalf. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you are confirming you have the authority to bind it.

Who we are

Illustrious Online LLC ("Illustrious", "we", "us") is a limited liability company organized under the laws of the State of Iowa. We provide hosted websites, inquiry handling, customer, scheduling and invoicing tools, a customer portal, newsletter sending, community tooling and search-visibility reporting for small organizations.

Registered office: 6701 Corporate Dr #4629, Johnston, IA 50131, United States.

For anything to do with this agreement — questions, notices, billing, complaints — contact nick@illustrious.online.

What the service is

Illustrious publishes and hosts a website from a configuration you control, and receives the inquiries submitted through it and delivers them to you. On a paid plan it also lets you keep records of your customers, schedule work for them, raise invoices and take card payment into your own Stripe account, give your customers a portal they reach with a sign-in link, send newsletters to people who asked for them, run community features including a Discord bot, and connect Google Search Console to see the queries and pages you rank for.

We develop the service continuously. Features may be added, changed or withdrawn. Where we withdraw something you are actively relying on, we will tell account holders before it happens rather than after.

Your account

You need an account to use Illustrious, and you must give accurate information when you create one. You are responsible for what happens under your account and for keeping your credentials to yourself. Tell us promptly if you believe someone else has access.

An account may own one organization on the free plan. Additional organizations require a paid plan. Members you invite to an organization can act within it according to the role you give them, and you are responsible for what they do there.

You must be able to form a binding contract to use Illustrious. The service is for businesses and is not directed at children.

Acceptable use

Do not use Illustrious to publish or distribute anything unlawful, to impersonate someone else, to send unsolicited bulk email, to host malware or phishing pages, or to infringe another person's intellectual property or privacy.

Do not attempt to break, overload, probe or circumvent the service or its limits, to access data belonging to other customers, or to resell the hosting to third parties as your own product without agreeing that with us first.

We do not review sites before they are published. We may investigate reports, and where content plainly breaches this section we may remove it or suspend the site.

Your content stays yours

You own the text, images, branding and configuration you put into Illustrious. Nothing here transfers ownership to us.

To run the service, you give us permission to store, copy, adapt for display, and publicly publish that content — because that is what hosting a website is. This permission exists only so we can operate the service for you, lasts only as long as you keep the content on Illustrious, and ends when you delete it or close your account.

You are responsible for having the rights to what you upload, including images and any material written by someone else.

Inquiries and the people who send them

When a visitor submits a contact form on a site we host for you, we pass their details to you and keep a copy in your dashboard. As between us, those inquiries are yours: you decide how to use them, and you are responsible for handling them lawfully — including honoring any request from that person to be deleted, and including any marketing you go on to do.

We handle personal data as described in our Privacy Policy, which forms part of these terms.

Your customers, and what they pay you

The customers, appointments, invoices and reports you record are yours, and they describe people who have a relationship with you, not with us. You are responsible for handling their personal data lawfully, for telling them what you do with it, and for honoring their requests about it. We process it only to provide the service to you.

Card payments are taken through a Stripe account that belongs to your organization and that you connect to Illustrious. You are the merchant of record for everything you charge: the sale, the receipt, any refund, and any dispute are between you and your customer, under Stripe's terms for connected accounts. We are not a party to that sale, we do not hold or transmit the funds, and we do not charge a fee on those payments. If we ever introduce one, it will be stated on our pricing page and in these terms before it applies.

A portal link you send to a customer is their way in — anyone holding it can see what it shows. Send it only to the person it concerns, and ask us to invalidate one that has gone astray.

Newsletters and other email you send

Newsletter issues go only to people who asked for them and then confirmed from their own inbox, and every issue carries a way to unsubscribe. Those safeguards are built in and cannot be switched off. You are the sender of what you publish, and you are responsible for its content and for complying with the laws on commercial email that apply to you and your readers.

To protect deliverability for everyone, sending is paced, and we may slow or pause sending from an organization whose mail produces unusual levels of bounces or complaints. We will tell you when we do.

Community features

If you install the Illustrious Discord bot on a server, it acts in that server only as your organization instructs it — announcing what you schedule, taking sign-ups, and recording vouches — and it is subject to Discord's own terms. You are responsible for your server and for who you allow into it.

A person appears on your public roster only after they have agreed to. Vouches and flags are records you and your members create about people; treat them as the personal data they are.

Plans, billing and renewal

The free plan is free, with the limits described on our pricing page. The Pro plan is $39 per month, or $390 per year — prices in US dollars and exclusive of any tax we are required to collect. The Agency plan is $99 per month, or $990 per year, on the same terms.

Paid plans start the day you subscribe and renew automatically on the same date each period until you cancel. Payments are processed by Stripe; we never see or store your card details. You authorize us to charge your payment method for each renewal.

If a payment fails, we will retry and let you know. If it stays unpaid, the organization returns to the free plan and its paid features stop.

We may change our prices. Existing subscribers get at least 30 days' notice before a change affects them, and it takes effect at their next renewal — never mid-period. If you do not want the new price, cancel before that renewal.

Canceling, and refunds

You can cancel at any time from the billing page in your dashboard. There is no cancellation fee and no notice period. Your plan stays active until the end of the period you have already paid for, and does not renew after that.

If you are not happy within 14 days of your first payment, ask us and we will refund it in full.

After that first 14 days: monthly plans are not refunded part-way through a month — cancel and you keep access to the end of it. Annual plans are refunded pro rata for whole unused months if you cancel early.

Changing plan in either direction, or between monthly and annual billing, is prorated by Stripe, so you pay or are credited the difference.

What happens when a plan ends

Downgrading does not delete anything. Your site keeps working on an illustrious.cloud address, and the records you already hold — customers, invoices and reports — remain readable. What stops is your own domain, the search tooling, the community features, and creating new records. Inquiries beyond the free plan's first 25 are retained but are not readable again until you upgrade.

If you close an account or delete an organization, that is deliberate and permanent: the sites, inquiries, stored metrics and connected credentials belonging to it are deleted, and we cannot recover them afterwards. Export anything you want to keep first — you can ask us for a copy at any time before then. Residual copies may persist in backups for a limited period before being overwritten.

Suspension and termination

You can stop using Illustrious whenever you like.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or that puts the platform or other customers at risk. Where the circumstances allow it we will warn you first and give you a chance to put it right; where they do not — an active attack, a legal demand, plainly illegal content — we may act immediately and tell you afterwards.

If we close your account for something other than a breach by you, we will refund the unused part of anything you have prepaid.

Availability and support

We work to keep Illustrious available and fast, but we do not currently offer a contractual uptime guarantee or service credits. Maintenance, provider outages and faults happen. If we introduce a service-level commitment, it will appear here.

Support is by email at nick@illustrious.online. We aim to answer within one business day.

Third-party services

Illustrious depends on other providers — among them DigitalOcean, Stripe, Google, Discord, Resend and Amazon SES — and connects to accounts you choose to link, such as Google Search Console, your Stripe account and your Discord server. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions. Revoking access we depend on may stop the related feature working.

Our intellectual property

The Illustrious platform, software, interfaces, documentation, name and branding are ours and remain ours. These terms give you the right to use the service, not to copy, resell, reverse-engineer or create derivative works from it. Any separately licensed components — including anything we distribute under an open-source license — are governed by the license that accompanies them, and that license prevails for those components.

Feedback you send us is welcome, and we may act on it freely without owing you anything for it.

Disclaimers

Except where the law says otherwise, Illustrious is provided as it is and as it is available, without warranties of any kind — express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not promise the service will be uninterrupted or error-free, and we do not promise any particular search ranking, traffic level, or number of inquiries. Search-visibility tooling reports what Google reports; it does not control what Google does.

Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business or lost data, even if that loss was foreseeable.

Our total liability arising out of or relating to these terms or the service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Nothing in these terms excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

Indemnity

You agree to cover our reasonable losses and legal costs arising from a third-party claim caused by content you publish through Illustrious, by your use of the service in breach of these terms, or by your handling of inquiries and personal data you receive through it. We will tell you promptly about any such claim and let you take part in defending it.

Changes to these terms

We may update these terms as the service develops. When we do, we will change the date at the top of this page. Where a change materially affects your rights or what you pay, we will tell account holders directly and give at least 30 days' notice before it takes effect. Continuing to use Illustrious after that means you accept the updated terms; if you would rather not, cancel before they take effect.

General

These terms, together with our Privacy Policy and the plan details on our pricing page, are the whole agreement between us about the service.

If any part of them is held unenforceable, the rest continues to apply. If we do not enforce something straight away, we have not given up the right to enforce it later. You may not transfer this agreement without our consent; we may transfer it as part of a merger, acquisition or sale of the business, or on reorganizing the business into a company or other legal entity — in which case that entity takes on this agreement in our place, on the same terms. Nothing here creates a partnership, employment or agency relationship, and no one other than you and us has rights under it.

Governing law

These terms are governed by the laws of the State of Iowa, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Polk County, Iowa have exclusive jurisdiction over any dispute, and both parties submit to them. If you are a consumer, this does not take away any protection or any right to bring proceedings that the law where you live gives you.

Before filing anything, please email nick@illustrious.online. Most things are faster to fix than to litigate.

Contact

Illustrious Online LLC 6701 Corporate Dr #4629, Johnston, IA 50131, United States nick@illustrious.online